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Passenger Service System(pss) And Departure Control System (Dcs) Manager
JobsGlobal.com - Philippines
from Philippines to Papua New Guinea
Papua New Guinea About the role
About the Role
Seeking a dedicated PSS & DCS Manager to take responsibility for the effective implementation, operation, support, and continuous improvement of our Passenger Service System (PSS) and Departure Control System (DCS). In this role, you will lead a dedicated team to ensure all users across the business are well supported and appropriately trained. The successful candidate will act as the department's owner of process, policy, and quality assurance, and will serve as the final approver for all user access requests to these systems.
Key Responsibilities
Manage the day-to-day operation, configuration, and availability of Airline's PSS and DCS.
Act as the primary business owner and subject matter expert for the PSS and DCS platforms.
Design, structure, and own the PSS & DCS Process and Policy Manual.
Lead and manage the PSS/DCS Helpdesk and Training functions, ensuring timely support and capability development across the network.
Establish and monitor helpdesk service levels and provide a point of escalation for high-priority incidents.
Act as the key liaison with PSS and DCS vendors and service providers.
Lead, coach, and develop the PSS & DCS team, fostering a culture of service, accuracy, and continuous improvement.
Qualifications & Experience
Bachelor's Degree in Information Technology, Business, Aviation Management or a related field, or equivalent industry experience.
A minimum of three years of experience working with airline Passenger Service Systems (PSS) and/or Departure Control Systems (DCS).
Demonstrated experience leading a team, including helpdesk or training functions.
Demonstrated experience developing or owning process, policy, or procedure documentation.
Strong analytical, reporting, and problem-solving skills, with excellent verbal and written communication.
Experience within the aviation industry, familiarity with IATA standards, or experience managing vendor relationships is highly desirable.
- Apply free of charge. No fees for applying. Only candidates whose profiles match the specific job requirements will be considered.
Required Skills
- Passenger Service Systems (Pss)
- Departure Control Systems (Dcs)
- Team Leadership
- Helpdesk Management
- Process And Policy Development
- Analytical Skills
- Reporting Skills
- Problem-solving Skills
- Communication Skills
All applications are submitted free of charge. There are no fees for applying.
JobsGlobal.com Group Commitment
JobsGlobal.com Group as well as the associate companies including Arabian Centers Human Resources - immigration Services and Employment Services operates under strict ethical recruitment practices.
Applications are reviewed for eligibility and qualifications only. Only candidates whose profiles match the specific job requirements will be considered for the next steps.
Salary & Terms
Where salary is not listed, compensation is based on the applicant’s qualifications, experience, and the standard rates for the role in the destination country, in line with local labor laws and employer policies. Specific terms are confirmed during the interview and contract stage.
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